Questions or Concerns?
If you have any questions or concerns, please ask us. We will get back to you.
We are a convention for all ages, and we need to ensure the safety of all attendees. These necessary rules, guidelines, and policies ensure that everyone can have a fun time.
During the convention, most issues can be resolved by visiting Convention Operations office (Prospector Room A). If you need more immediate help, any convention staff will be able to assist, or will know who to contact to resolve your issue. If there is a medical or life-threatening emergency, call 911.
All AOD attendees, exhibitors, guests, press, staff, and everyone else at the convention, must abide by the Rules, Guidelines, and Policies laid out on this page. AOD may take action if any of these rules are broken, or if there is any behavior not covered here that AOD or the hosting venue reasonably consider to be disruptive. Failure to abide by the rules may result in disciplinary actions including verbal warnings, revocation of badges, ejection from convention grounds, and exclusion from future AOD events. Revoked badges are not refunded.
NOTE: If you are planning to attend Masquerade, Lotus Juice Concert, or Aivi/Surrashu's Concert, you will need to pick up a special wristband for entry.
Stay hydrated and eat well! You'd be surprised how many people get sick because they think nonstop sugar is a balanced diet. Don't ruin your weekend by forgetting to take care of yourself. Obey Convention Center Rules and be aware that not everyone at the center is here for AOD.
Absolutely no signs may be carried or displayed without prior approval by Convention Operations. No exceptions. Signs offering or soliciting any sort of service or compensation, or signs of an offensive nature, will not be approved or allowed. Convention Operations is located in Prospector Room A of the hotel. Only approved signs may be carried. All rulings by Convention Operations are final. Signs that are not approved must be stored in your room or car or be subject to confiscation.
Absolutely no harassment. Never, ever, ever touch another person or follow them around without their consent. Both are examples of harassment, and we reserve the right to determine if any other actions constitute harassment. Before touching anyone, ask for permission first. If they say no, leave them alone and go away.
If you are being harassed, or feel uncomfortable for any reason, please contact any AOD Staff member with a walkie-talkie and we will assist.
Attendees may not bring animals other than service animals into the convention space. Emotional Support Animals (ESAs) are welcome as long as they are wearing an identifying collar or harness.
- AOD does not guarantee that you will get an autograph from a particular guest.
- Guests reserve the right to decline any autograph request.
- No bootleg items allowed for autographs.
- Attendees may have one item signed by one guest at a time. If you wish to get another autograph, please line up again.
- Autograph lines will be separate per guest, space permitting.
- Avoid lengthy conversations with guests during autograph sessions. Please keep the lines moving. Be considerate of other attendees and their wish to get autographs too.
- Be respectful of the guests. Those exhibiting rude behavior will be asked to leave the line and not admitted back in.
- Autograph lines may be terminated at any point to keep events on schedule. Lines form quickly and may be lengthy, so plan ahead for long lines.
- If there is no demand for a guest's autograph, their session may be ended earlier than scheduled. Please try to arrive at the beginning of the autograph period to ensure an autograph.
- Times and locations for autograph sessions may change without prior notice.
- These policies are subject to change at any time during the convention, as determined by Guest Relations staff.
Absolutely no functional weapons are permitted on convention grounds, except those specifically permitted by California law (e.g. on-duty badged law officers). Absolutely no concealed weapons of any type are allowed. All costume weapons are permitted ONLY if inspected and approved by Prop Check in the FLARE Office, Room 1609. All inspected and approved weapons will be visibly "peace-bonded".
Only obvious costume, prop, toy, and replicas of weapons will be approved. Non-sharpened or wooden or practice swords MAY be approved if bound into their scabbards or belts. Items such as walking sticks or canes may be carried without being peace bonded. However, AOD staff may deem at any time an item to be a weapon, and thus subject to the weapons policy.
Attendees are responsible at all times for use of their costume weapons, even ones peace-bonded. Absolutely no horseplay or mock fighting will be permitted. Costume weapons may not be brandished or used threateningly, even if only acting. Safety is our goal.
Photos and videos by attendees are allowed in all common areas of the convention. However, each event may have its own specific rules regarding Photography during that event. If this is the case, you will be notified when the event begins, and that policy overrides this one.
Ask permission before photographing or filming others. Please respect their wishes. Any photography or videography for commercial purposes is forbidden unless written permission has been previously obtained from Convention Operations. Attendees may take photos and video or other recordings for private viewing or sharing with friends.
Attending AOD implies consent to be recorded or photographed for press or promotional purposes without notification or compensation. This means that if you're at AOD, your image may appear online or in print publications.
All attendees are very welcome to wear costumes. However, all outfits, costume or otherwise, must be "decent" -- this is a family event. When choosing your costume, please consider that there are young children at both the convention and the convention center. If a judgement call is needed, AOD Staff have the final decision.
Costumes with large pieces (such as wings, armor, etc.) may not be worn in the halls. They block traffic and create a fire hazard -- please save these costumes for the Masquerade.
If, at any time, convention staff finds your dress or costume in violation of these rules or inappropriate in any way, you will be asked to change out of the costume. Failure to comply may result in disciplinary action, as detailed above.
Canceling a Pre-Registration
We understand that unforeseen circumstances do occur, and there are times when you may need to cancel your pre-registration. In this event, please contact AOD Registration Staff and explain the situation, and they will issue you a full value credit towards registering for future events. To redeem your credit at a future event, once Pre-Registration has opened for that event, please contact AOD Registration staff and they will credit your account appropriately. Refunds will not be given once the convention has started.
Lost Badges and Other Lost Items
Lost and Found is located at Convention Operations. Missing items can frequently be found there. Unfortunately, AOD cannot replace any badges which have been lost, damaged, or destroyed; however, found badges are often turned in to Lost and Found. If the convention has ended, Lost and Found can be contacted Online.
Accuracy of Event Schedule
AOD makes every effort to ensure the accuracy of the Event Schedule, and ensure that every event occurs as scheduled. However, last-minute changes do happen. So, as much as we'd like to, we cannot guarantee that events will occur exactly as scheduled. If the schedule does change, we immediately issue updates on our website, at the Information Desk, and at the Event location itself, so please check these sources before Events start. Thanks for your understanding.
Please be aware that each event (panel, contest, concert, et cetera) at AOD has a maximum capacity to ensure the safety of all. If an event does reach maximum capacity, additional attendees will not be allowed to enter the room. Events are seated on a first-come, first-serve basis. Having a badge does not guarantee you attendance at any particular event, and we cannot grant refunds due to you missing an event.
For this year, we are using a wristband policy for the following events: Aivi/Surrashu Concert, Masquerade, Lotus Juice Concert. Please see here for more info.
AOD may amend, clarify, add to, or update these rules at any time. The latest revision is from March 10, 2017.